COVID-19 Response

A 360o approach:We have adopted a new post Covid-19 methodology towards our guests’ safety.

Your wellbeing is our number one priority, thus our approach to safeguard it is holistic.

Specifically, the following have been implemented:

· Compliance with Μarriott International Commitment to Cleanliness protocol and MILUX: Marriott International Luxury Brands guidelines

· Collaboration with our trusted partner Ecolab, a global leader in water, hygiene and infection prevention solutions and services

· Safe Restart Certification by Tuv Hellas/Tuv Nord Group, an independent third party organization assuring that all health protocols are in place

· Cooperation with the University of Crete, Medical School for our associates’ trainings in the new hygiene protocols and New Normality consultancy

· Health First Certification by the Hellenic Chamber of Hotels, which verifies compliance to the health protocols against Covid-19, which verifies compliance to the health protocols against Covid-19

Caring for our associates & guests is what we do best and thus the strict measures that we are taking are the following:

· Regular Molecular COVID diagnostic tests for all our associates

· 24/7 Doctor on call trained in Covid-19 response

· Daily Temperature checks for all our associates

· Assignment of the New Normality “NN” Ambassador securing the highest level of hygiene at all times

· Personal Protection Equipment PPE available for all our associates and guests

Our Commitment to Cleanliness & Hygiene can be showcased via the following:

· In partnership with Ecolab and under the guidance of Marriott Global Cleanliness Council a new breed of hospitality cleanliness standards have been developed

· Enhanced cleaning and disinfection schedules have been applied in all our public areas, guestrooms, back of the house and particularly at the high touching points

· Fresh air purification is achieved thought-out our indoor spaces

· Deep and hygienic cleaning with steam pressure technology is used in all our public and room surfaces

· Strict PPE protocols are adapted by our housekeeping associates

· Thorough disinfection of guestrooms’ AC ducts, filters and grills after every guest departure

· Water and air quality are monitored carefully as per international standards

· In compliance with WHO, ECDE and UNWTO guidelines

· All our 3rd party partners are in compliance with hygiene protocols

· With the boundless devotion to our guests and associates’ welfare Domes resorts have been awarded with: Food Safety System ISO22000, Environmental management system 14001, Sustainable Tourism Gold Travelife, Blue Flag, Green Key.

· Enhanced Pre Arrival communication with our guests ensures fast and contactless check in experience

· A safe journey to the resort is ensured through our trusted partners

· Touchless sanitization stations and signage will be used to maintain social distancing

· Guest luggage disinfection upon arrival in a designated area

· Furniture set up according to social distancing protocols creating safe spaces

· Contactless Check in & Check out procedures at the outdoors

· Extended duration between check in & check out

· Key cards, POS and reception counters cleaning and disinfection procedures

· Associates trained to offer you the most comfortable experience and provide you with any assistance needed

We want to secure for you a safe haven for a really relaxing summer stay, thus, we are taking the below measures:

· New standards and specifications for cleanliness management and hygiene

· The frequency of our in-room housekeeping services has been adjusted to the new hygiene guidance, a housekeeping menu is available for any extra needs

· A welcome safety box with the essential PPE awaits for our guests in the room along with information about the Domes new normality experience  upon request

· Generous welcome treats are offered upon arrival in the room

· Access to all menus and hotel information are easily available through QR codes and TV channel

· Our housekeeping a la carte where our guests have the pre-arrival options to adjust the frequency of their rooms’ cleaning & offer additional amenities or services according to their needs and comfort

Considering your peace of mind, we have redesigned our culinary options as follows:

· All bars and restaurants have extended outdoor capacity for a carefree culinary experience

· Pre-booked dining assuring safe spaces and social distancing

· Digital menus are available through QR codes for a seamless and safe dining experience

· Knock & Go 24/7 room service choices available to our guests

·Touchless sanitization stations and signage will be used to maintain social distancing at the buffets

· Enhanced HACCP protocols

· Cleaning and disinfection of all surfaces and furniture after each service

· Tables will be cleaned and disinfected after each seating

· Touchless payment options and e-mail receipts will be encouraged

Αt Domes your wellbeing is and will always be our number one priority, so we have reimagined a new outdoor wellness philosophy:

· Touchless sanitization stations and signage will be used to maintain social distancing

· Spa therapists are using PPE during sessions, guests are encouraged to use masks

· 30’ intervals between sessions will ensure thought cleaning, disinfection and space preparation

· Private or in small groups outdoor Wellness Experiences including Yoga & Meditation designed to offer generously serenity and mindfullness

· Οutdoor, fully equipped Fitness Zone regularly disinfected with personal training support

· Blue flag awarded Beaches and spacious outdoor Pools

· Digital booking systems ensure safe distances and comfort

· Touchless sanitization stations available in public areas

· Reinforced cleaning and disinfection of beach chairs, sunbeds and all equipment after use

· Water quality controls are conducted regularly to comply with the highest hygiene international standards

· A safe entertaining environment for our young guests

· Always monitored and operated by our thoroughly competent and qualified kids club associates

· Selected activities with limited number of kids per session

Caring is what we do best after all!

We look forward to welcome you! We will make sure you will you enjoy your anticipated holidays as Domes Haven and take back moments you can savor forever.

· Marriott

· Milux

· Ecolab

· University of Crete, Medical School

· Asklipios

· Tuv Hellas, Tuv Nord Group

· Health First

Indeed, in this challenging environment, our Hotel, having as its first priority the creation of a safe environment for our guests and a safe workplace for our employees, has set in place and implemented the above-mentioned health and safety protocols, which are in accordance with all applicable statutory rules and guidelines. Due to the contagious nature of SARS-CoV-2, our guests acknowledge that there is a possibility that they may be exposed to SARS-CoV-2 and, therefore, guests accept that our Hotel shall not under any circumstances whatsoever be liable for any indirect, direct, incidental, consequential or any other damages whatsoever our guests may suffer in connection with SARS-CoV-2.

Greek Law shall govern any dispute between our Hotel and any of its guests and, in case of a dispute, the Court of Athens, Greece, shall be the competent court.