Covid - Domes Noruz Mykonos

COVID-19 Response

  • · Compliance with Μarriott International Commitment to Cleanliness protocol and MILUX: Marriott International Luxury Brands guidelines
  • · Collaboration with our trusted partner Ecolab, a global leader in water, hygiene and infection prevention solutions and services
  • · Safe Restart Certification by Tuv Hellas/Tuv Nord Group, an independent third party organization assuring that all health protocols are in place
  • · Cooperation with the University of Crete, Medical School for our associates’ trainings in the new hygiene protocols and New Normality consultancy
  • · Health First Certification by the Hellenic Chamber of Hotels, which verifies compliance to the health protocols against Covid-19
  • · Compliance with WHO & ECDC
  • · Regular Molecular COVID diagnostic tests for all our associates
  • · Public Health Declaration questionnaires prior guests’ arrival & 24/7 Doctor on call trained in Covid-19 responses
  • · Daily Temperature checks for all our associates and guests entering the resort
  • · Assignment of the New Normality “NN” Ambassador securing the highest level of hygiene at all times
  • · Application of contactless Check in – Check out procedures at the outdoors
  • · Adaptation of Domes profound Food & Beverage Culture to the New Normality
  • ○All bars and restaurants have extended outdoor capacity for a carefree culinary experience, giving the choice to dine exclusively at open air areas, if preferred
  • ○Pre-booked dining assuring safe spaces and social distancing
  • ○Enhanced HACCP kitchen protocols
  • ○Contactless Dining with the use of QR codes for a seamless and safe dining experience
  • ○Knock & Go 24/7 room service choices available to our guests
  • · Redesign of our Outdoor Wellness Philosophy for the New Normality
  • ○Private or in small groups outdoor Wellness Experiences including Yoga & Meditation designed to offer generously serenity and mindfullness
  • ○Outdoor-only, fully equipped Fitness Zone regularly disinfected with personal training support
  • · Blue flag awarded Beaches and spacious outdoor Pools offering through digital booking systems, safe distances and comfort
  • · Our housekeeping a la carte where our guests have the pre-arrival options to adjust the frequency of their rooms’ cleaning & offer additional amenities or services according to their needs and comfort

New Booking Payment and Cancellation Terms & Conditions

 

  • Only applicable to refundable bookings*

 

Book Now – with Flexible terms
– The amount of two nights of the daily agreed price of the reservation is required at the time of booking
– Balance settlement upon arrival at the resort

Flexible Cancellation Policy
– No cancellation fee will be charged for refundable cancellations received up to 7 days prior to the arrival date
– The deposit of the 2 nights will be charged for cancellations received within 6 – 0 days prior to the arrival date

COVID-19 Related Cancellation Policy
– No cancellation fee will be charged should guests are officially prohibited to travel on their booked dates, due to being infected with COVID-19 or if officially considered immediate contacts of a confirmed COVID-19 case or their primary residence is under a local lockdown. This term is applicable for both refundable and non-refundable reservations. Official documentation will be required for all cases.

For new prepay and save / non-refundable reservations, 100% prepayment and cancellation fees apply, as per relevant policies.

Frequently Asked Questions

Covid New Normal

  • From 15 March 2022 onwards, travellers visiting Greece are no longer required to fill out the Passenger Locator Form (PLF).
  • As of Sunday 01.05.2022, all travellers arriving in Greece, regardless of their country of origin, are no longer required to display a valid certificate of vaccination or recovery from COVID-19, or evidence of a negative test result from SARS-CoV-2 infection (PCR or Rapid Antigen test).
  • A simplified PLF remains in operation, the completion of which is OPTIONAL, for the sole purpose of enabling the traveller / family to issue an EU Certificate of negative or positive COVID-19 test result. The PLF can also be found on the Visit Greece app and at travel.gov.gr.
  • Greece welcomes visitors applying advanced health protection protocols. Greek Tourism operates with the maximum safety possible, for tourists, employees and every person involved in the provision of tourist services.
  • As of 01.06.2022, face mask requirement in indoor areas is lifted. It only remains mandatory for all passengers, except children under the age of 4 and those with respiratory problems, on local public transport (city busses, metro, tram) and in those areas of cruise ships, pleasure boats, yachts and ferries where the use of mask is required, according to the relevant health protocols.
  • Visitors who have been diagnosed with COVID-19 upon arrival can optionally isolate at their booked hotel, as long as the length of their stay at the hotel covers the isolation period.
  • It is possible to perform PCR or rapid antigen tests directly at the place where each guest stays if the guest needs a test for returning home. This makes it easier for every tourist to be consistent with his/her obligations in order to safely return to his/her country.
  • For more details, please visit: https://travel.gov.gr/#/

A 360o approach:We have adopted a new post Covid-19 methodology towards our guests’ safety.

Your wellbeing is our number one priority, thus our approach to safeguard it is holistic.

Specifically, the following have been implemented:

· Compliance with Μarriott International Commitment to Cleanliness protocol and MILUX: Marriott International Luxury Brands guidelines

  • · Collaboration with our trusted partner Ecolab, a global leader in water, hygiene and infection prevention solutions and services
  • · Safe Restart Certification by Tuv Hellas/Tuv Nord Group, an independent third party organization assuring that all health protocols are in place
  • · Cooperation with the University of Crete, Medical School for our associates’ trainings in the new hygiene protocols and New Normality consultancy
  • · Health First Certification by the Hellenic Chamber of Hotels, which verifies compliance to the health protocols against Covid-19, which verifies compliance to the health protocols against Covid-19

Caring for our associates & guests is what we do best and thus the strict measures that we are taking are the following:

  • · Regular Molecular COVID diagnostic tests for all our associates
  • · 24/7 Doctor on call trained in Covid-19 response
  • · Daily Temperature checks for all our associates and guests entering the resort
  • · Assignment of the New Normality “NN” Ambassador securing the highest level of hygiene at all times
  • · Personal Protection Equipment PPE available for all our associates and guests

Our Commitment to Cleanliness & Hygiene can be showcased via the following:

  • · In partnership with Ecolab and under the guidance of Marriott Global Cleanliness Council a new breed of hospitality cleanliness standards have been developed
  • · Enhanced cleaning and disinfection schedules have been applied in all our public areas, guestrooms, back of the house and particularly at the high touching points
  • · Fresh air purification is achieved thought-out our indoor spaces
  • · Deep and hygienic cleaning with steam pressure technology is used in all our public and room surfaces
  • · Strict PPE protocols are adapted by our housekeeping associates
  • · Thorough disinfection of guestrooms’ AC ducts, filters and grills after every guest departure
  • · Water and air quality are monitored carefully as per international standards
  • · In compliance with WHO, ECDE and UNWTO guidelines
  • · All our 3rd party partners are in compliance with hygiene protocols
  • · With the boundless devotion to our guests and associates’ welfare Domes resorts have been awarded with: Food Safety System ISO22000, Environmental management system 14001, Sustainable Tourism Gold Travelife, Blue Flag, Green Key.
  • · Enhanced Pre Arrival communication with our guests ensures fast and contactless check in experience
  • · A safe journey to the resort is ensured through our trusted partners
  • · Touchless sanitization stations and signage will be used to maintain social distancing
  • · Guest luggage disinfection upon arrival in a designated area
  • · Furniture set up according to social distancing protocols creating safe spaces
  • · Contactless Check in & Check out procedures at the outdoors
  • · Extended duration between check in & check out
  • · Key cards, POS and reception counters cleaning and disinfection procedures
  • · Associates trained to offer you the most comfortable experience and provide you with any assistance needed

We want to secure for you a safe haven for a really relaxing summer stay, thus, we are taking the below measures:

  • · New standards and specifications for cleanliness management and hygiene
  • · The frequency of our in-room housekeeping services has been adjusted to the new hygiene guidance, a housekeeping menu is created and available for any extra needs
  • · Α sanitization message at the entrance door informs the guest about the date and method of the guest room’s cleaning and sanitation
  • · A welcome safety box with the essential PPE awaits for our guests in the room along with information about the Domes new normality experience
  • · Generous welcome treats are offered packaged upon arrival in the room
  • · Access to all menus and hotel information are easily available through QR codes and TV channel
  • · For our guests’ wellbeing decorative or items of frequent common use have been removed from the guest rooms
  • · Our housekeeping a la carte where our guests have the pre-arrival options to adjust the frequency of their rooms’ cleaning & offer additional amenities or services according to their needs and comfort

Considering your peace of mind, we have redesigned our culinary options as follows:

    • · All bars and restaurants have extended outdoor capacity for a carefree culinary experience
    • · Pre-booked dining assuring safe spaces and social distancing
    • · Digital menus are available through QR codes for a seamless and safe dining experience
    • · Knock & Go 24/7 room service choices available to our guests

 

  • · Touchless sanitization stations and signage will be used to maintain social distancing
  • · Enhanced HACCP protocols
  • · Cleaning and disinfection of all surfaces and furniture after each service
  • · Tables will be cleaned and disinfected after each seating
  • · Associates are using PPE during service in all bars & restaurants
  • · Touchless payment options and e-mail receipts will be encouraged;
  • Αt Domes your wellbeing is and will always be our number one priority, so we have reimagined a new outdoor wellness philosophy:
  • · Touchless sanitization stations and signage will be used to maintain social distancing
  • · Spa therapists are using PPE during sessions, guests are encouraged to use masks
  • · 30’ intervals between sessions will ensure thought cleaning, disinfection and space preparation
  • · Private or in small groups outdoor Wellness Experiences including Yoga & Meditation designed to offer generously serenity and mindfullness
  • · Οutdoor-only fully equipped Fitness Zone regularly disinfected with personal training support
  • · Blue flag awarded Beaches and spacious outdoor Pools
  • · Digital booking systems ensure safe distances and comfort
  • · Touchless sanitization stations and signage will be used to maintain social distancing
  • · Reinforced cleaning and disinfection of beach chairs, sunbeds and all equipment after use
  • · Social distance protocols applied across all swimming pools and the beach
  • · Water quality controls are conducted regularly to comply with the highest hygiene international standards
  • Marriott
  • Milux
  • Ecolab
  • University of Crete, Medical School
  • Tuv Hellas, Tuv Nord Group
  • Health First

Indeed, in this challenging environment, our Hotel, having as its first priority the creation of a safe environment for our guests and a safe workplace for our employees, has set in place and implemented the above-mentioned health and safety protocols, which are in accordance with all applicable statutory rules and guidelines. Due to the contagious nature of SARS-CoV-2, our guests acknowledge that there is a possibility that they may be exposed to SARS-CoV-2 and, therefore, guests accept that our Hotel shall not under any circumstances whatsoever be liable for any indirect, direct, incidental, consequential or any other damages whatsoever our guests may suffer in connection with SARS-CoV-2.

Greek Law shall govern any dispute between our Hotel and any of its guests and, in case of a dispute, the Court of Athens, Greece, shall be the competent court.

You can download our Domes New Normality Protocol here

Disclaimer:
In this challenging environment, our Hotel, having as its first priority the creation of a safe environment for our guests and a safe workplace for our employees, has set in place and implemented the above-mentioned health and safety protocols, which are in accordance with all applicable statutory rules and guidelines. Due to the contagious nature of SARS-CoV-2, our guests acknowledge that there is a possibility that they may be exposed to SARS-CoV-2 and, therefore, guests accept that our Hotel shall not under any circumstances whatsoever be liable for any indirect, direct, incidental, consequential or any other damages whatsoever our guests may suffer in connection with SARS-CoV-2.

Governing Law and Disputes:
Greek Law shall govern any dispute between our Hotel and any of its guests and, in case of a dispute, the Court of[*] shall be the competent court.

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