Frequently Αsked Questions about Domes Aulūs Zante

FAQs

Welcome to our Frequently Asked Questions (FAQ) section! This guide is designed to provide quick answers to common inquiries you may have. Whether you’re seeking information about our products, services, policies, or need help with troubleshooting, our FAQ page is here to assist you. We have compiled responses to the most frequently asked questions, aiming to save you time and ensure a smooth experience. If you can’t find the answer you’re looking for, feel free to reach out to our Reservations Department for further assistance.

Let’s dive into the FAQs!

What are the check-in and check-out times?

Check-in: 15:00
Check-out: 11:00

Early check-in and late check-out may be available upon request, subject to availability. Please contact the resort for more information.

Check-in requirements:

To check in, please ensure you have a valid ID and the credit card used for the reservation. The guest whose name is on the reservation must be present. If the guest does not have the original credit card used for the booking, the hotel reserves the right to refund the original payment and request a different card for payment.

Please note that the hotel may also perform a pre-authorization on your card.

What is the payment policy?

For Domes Aulūs Zante, Autograph Collection, the following payment terms apply:

A deposit equal to the cost of two nights’ stay is required within 24 hours of booking. The remaining balance is payable upon arrival at the resort.

Please note: In accordance with Greek law (Law 3842/2010, Article 20, Paragraph 3), cash payments exceeding €500 are prohibited. All payments above this limit must be made via credit or debit card or bank transfer.

What is the tax policy?

For Domes Aulūs Zante, Autograph Collection, the following tax details apply:

Tax Policy: Rates are in euros on a Bed & Breakfast basis, inclusive of VAT, City Tax, and service charges.
Climate Resilience Tax: Rates do not include the Climate Resilience Tax (15€ per unit/per overnight from April to October and 4€ per unit / per overnight from November to March).

Please note: If government occupancy tax rates change, the prevailing tax rates at the time of the guest stay will be charged accordingly.

What is the cancellation policy?

For Domes Aulūs Zante, Autograph Collection, the cancellation policy is as follows:

No cancellation fee is charged for cancellations made at least 7 days prior to the arrival date.
100% of the total reservation amount will be charged for cancellations made within 6 days of the arrival date.
Early departures or no-shows will be charged 100% of the total amount for unused nights.
Changes to names, dates, or duration within the cancellation period are considered cancellations and are subject to the same terms.

Is the resort close to an airport?

Yes, the nearest airport is Zakynthos International Airport (ZTH), “Dionysios Solomos,” located 6.5 km from the resort.

Can I request airport transfers and car rental services?

Yes, airport transfers are available for an additional charge. Transfer prices to and from Dionysios Solomos Airport start at €23.

For more information, please contact our concierge team at: [email protected].

Free parking is available at Domes Aulūs Zante, Autograph Collection.

Is the resort suitable for children?

Yes, the resort is family-friendly, and children’s amenities, such as baby cots, are available upon request.

Does the resort have accessible rooms and facilities?

Yes, the resort has elevators and accessible facilities for guests with disabilities. For more information, please contact the resort directly at: [email protected].

Does the resort offer special menus?

Yes, Domes Aulūs Zante, Autograph Collection offers vegetarian and gluten-free menu options. Diet menus can also be arranged for an additional charge. Kids’ menus are available as well.

Are the pools heated?

The resort has two outdoor pools, but neither of them is heated.