Frequently Αsked Questions about Domes Noruz Chania

FAQs

Welcome to our Frequently Asked Questions (FAQ) section! This guide is designed to provide quick answers to common inquiries you may have. Whether you’re seeking information about our products, services, policies, or need help with troubleshooting, our FAQ page is here to assist you. We have compiled responses to the most frequently asked questions, aiming to save you time and ensure a smooth experience. If you can’t find the answer you’re looking for, feel free to reach out to our Reservations Department for further assistance.

Let’s dive into the FAQs!

Is the resort part of Marriott’s Autograph Collection?

Yes, the resort is affiliated with Marriott Hotels & Resorts and is part of Marriott’s Autograph Collection.

What are the check-in and check-out times?

Check-in: 15:00
Check-out: 11:00

Early check-in and late check-out may be available for an additional charge. Please contact the hotel for more information.

Check-in requirements:

To check in, please ensure you have a valid ID and the credit card used for the reservation. The guest whose name is on the reservation must be present. If the guest does not have the original credit card used for the booking, the hotel reserves the right to refund the original payment and request a different card for payment.

Please note that the hotel may also perform a pre-authorization on your card.

What is the payment policy?

For Domes Noruz Chania, Autograph Collection, the following payment policies apply:

Flexible Rate: A deposit equal to two nights’ stay is required 24 hours after booking. The remaining balance is due upon arrival.
Prepaid Rate: Full payment is required at the time of booking.

Please note: According to Greek law (Law 3842/2010, Article 20, Paragraph 3), cash payments exceeding €500 are prohibited. All amounts above this must be settled by credit or debit card, or via bank transfer.

What is the tax policy?

Rates are in euros and vary based on the meal plan chosen (Room Only, Bed & Breakfast, or Half Board). Rates include VAT and City Tax. Taxes are subject to change in accordance with Greek government regulations, without prior notice.

Climate Resilience Tax: Rates do not include the Climate Resilience Tax (15€ per unit/per overnight from April to October and 4€ per unit / per overnight from November to March).

The hotel reserves the right to refuse accommodation to guests who decline to pay the tax. If government occupancy tax rates change, the prevailing tax rates at the time of the guest stay will be charged accordingly.

What is the cancellation policy?

Flexible Reservation:

Cancellations made 7 days or more before the arrival date incur no charge.
Cancellations made within 6 days of arrival will incur a fee of 100% of the total reservation amount.
Early departures or no-shows will also be charged 100% of the unused portion of the reservation.
Changes to the reservation (name, date, or duration) within the cancellation period are considered cancellations and will be subject to the above terms and conditions.

Prepaid/Non-Refundable Reservation:

No changes or cancellations are allowed. The rate is non-refundable, and a 100% cancellation fee will apply after the reservation is made.

Is the resort close to an airport?

Yes, the closest airport is Chania International Airport (CHQ) “Ioannis Daskalogiannis,” located 23 km from the resort.

Can I request airport transfers and car rental services?

Yes, airport transfers are available for an additional fee, with prices starting at €50 for transfers to or from Chania International Airport.

For more information, please visit the following link: VIP Transport Services.

Does the resort offer parking facilities?

Yes, Domes Noruz Chania, Autograph Collection offers free parking for guests.

Is the resort suitable for children?

Domes Noruz Chania, Autograph Collection is an adults-only resort. The minimum age accepted is 16 years old.

Does the resort have accessible rooms and facilities?

Yes, the resort has elevators and accessible facilities for guests with disabilities. For more information, please contact our Guest Service team at: [email protected].

Are pets allowed at the resort?

Yes, the resort has a pet-friendly policy and accepts small to medium-sized pets. For full details, please refer to the pet policy here: Pet Policy.

Does the resort offer special menus?

Yes, Domes Noruz Chania, Autograph Collection offers vegetarian and gluten-free menu options. Diet menus can also be requested, though additional charges may apply.

Does the resort offer a VIP concept or exclusive services?

Yes, the resort offers the Haute Living Selection, a VIP hotel-within-a-hotel concept by Domes Resorts. For more information, visit: VIP Services.

Does the resort participate in any Corporate Social Responsibility initiatives?

Yes. As part of Domes Resorts, Domes Noruz Chania, Autograph Collection actively engages in sustainability practices, coexisting with nature and the surrounding communities. Learn more at: Sustainable Initiatives.

Is the resort located near a beach?

Yes, Domes Noruz Chania is a beachfront resort, located directly on the sandy beach of Agioi Apostoloi. The beach is equipped with sunbeds, umbrellas, and beach towels for guest use.

Are the resort's pools heated?

The resort has two outdoor pools that are heated during April, May, and October.

Pool heating dates:

April 15 – May 15 and October 1 – November 2: Common, plunge, and private pools are heated up to 25°C.

The saltwater indoor pool is heated during the resort’s operating season.