Frequently Αsked Questions about Domes Novos Santorini

FAQs

Welcome to our Frequently Asked Questions (FAQ) section! This guide is designed to provide quick answers to common inquiries you may have. Whether you’re seeking information about our products, services, policies, or need help with troubleshooting, our FAQ page is here to assist you. We have compiled responses to the most frequently asked questions, aiming to save you time and ensure a smooth experience. If you can’t find the answer you’re looking for, feel free to reach out to our Reservations Department for further assistance.

Let’s dive into the FAQs!

Is the resort part of Marriott’s Autograph Collection?

Yes, the resort is affiliated with Marriott Hotels & Resorts and is part of Marriott’s Autograph Collection.

What are the check-in and check-out times?

Check-in: 15:00
Check-out: 11:00

Early check-in and late check-out may be available upon request, subject to availability. Please contact the resort for more information.

Check-in requirements:

To check in, please ensure you have a valid ID and the credit card used for the reservation. The guest whose name is on the reservation must be present. If the guest does not have the original credit card used for the booking, the hotel reserves the right to refund the original payment and request a different card for payment.

Please note that the hotel may also perform a pre-authorization on your card.

What is the payment policy?

For Domes Novos Santorini, Autograph Collection, the following payment terms apply:

A deposit equal to the cost of two nights’ stay is required within 24 hours of booking. The remaining balance is payable upon arrival at the resort.

Please note: In accordance with Greek law (Law 3842/2010, Article 20, Paragraph 3), cash payments exceeding €500 are prohibited. All payments above this limit must be made via credit or debit card or bank transfer.

What is the tax policy?

For Domes Novos Santorini, Autograph Collection, the following tax details apply:

Tax Policy: Rates are in euros on a Bed & Breakfast basis, inclusive of VAT, City Tax, and service charges.
Climate Resilience Tax: Rates do not include the Climate Resilience Tax (15€ per unit/per overnight from April to October and 4€ per unit / per overnight from November to March).

Please note: If government occupancy tax rates change, the prevailing tax rates at the time of the guest stay will be charged accordingly.

What is the cancellation policy?

For Domes Novos Santorini, Autograph Collection, the cancellation policy is as follows:

No cancellation fee is charged for cancellations made at least 7 days prior to the arrival date.
100% of the total reservation amount will be charged for cancellations made within 6 days of the arrival date.
Early departures or no-shows will incur a charge of 100% for unused nights.
Changes to names, dates, or duration within the cancellation period are considered cancellations and are subject to the same terms.

Is the resort close to an airport?

Yes, the nearest airport is Santorini International Airport (JTR), located 15 km from the resort.

Can I request airport transfers and car rental services?

Yes, airport transfers are available for an additional charge. Transfer prices to and from Santorini International Airport start at €90.

For more information, please contact our concierge team at: [email protected].

Does the resort offer parking facilities?

Yes, Domes Novos Santorini, Autograph Collection offers free parking for guests.

Is the resort suitable for children?

Yes, Domes Novos Santorini, Autograph Collection is a luxury hotel for families offering an eco-kid’s club, relaxing adult zones, watersports and numerous family-based holiday experiences. Children’s amenities, such as baby cots, are available upon request.

Does the resort have accessible rooms and facilities?

Yes, the resort offers accessible facilities for guests with disabilities. For more information, please contact the resort directly at: [email protected].

Are pets allowed at the resort?

Yes, the resort has a pet-friendly policy and accepts small to medium-sized pets. For full details, please refer to the pet policy here: Pet Policy.

Does the resort offer special menus?

Yes, Domes Novos Santorini, Autograph Collection offers vegetarian and gluten-free menu options. Diet menus are available upon request for an additional charge, and kids’ menus are also available.

Does the resort offer a VIP concept or exclusive services?

Yes, the resort offers the Haute Living Selection, a VIP hotel-within-a-hotel concept by Domes Resorts. For more information, visit: VIP Services.

Does the resort participate in any Corporate Social Responsibility initiatives?

Yes. As part of Domes Resorts, Domes Novos Santorini, Autograph Collection actively engages in sustainability practices, coexisting with nature and the surrounding communities. Learn more at: Sustainable Initiatives.

Are the pools heated?

*Complimentary Pool Heating (Main Outdoor Pool & Individual Pools) from 11/04-15/05 & 01/10-31/10/2025. Max 26°C pool heating temperature is enforced as per the current regulations.
Beyond the complimentary periods (16 May – 30 September), pool heating for select accommodation types is available subject to an additional nightly charge:

€30 per night:
Echoes Retreat with Zen Pool
Senses Retreat Sea View with Zen Pool
Echoes Bungalow with Zen Pool
Euphoria Bungalow with Zen Pool
Senses Bungalow Sea View with Zen Pool
Anesis Bungalow with Zen Pool

€50 per night:
Novos Villa Sea View with Blissful Pool

The main outdoor pool will only be heated during the complimentary dates mentioned above and cannot be heated outside of these periods.

The hotel reserves the right to adjust the complimentary pool heating offer periods due to weather conditions or other unforeseen variables.
Such adjustments will be made to ensure optimal guest comfort and the efficient use of eco-friendly resources.