Frequently Αsked Questions about Domes Zeen Chania

• Check-in: 15:00
• Check-out: 11:00

Early check-in and late check-out may be available upon request, subject to availability. Please contact the hotel for more information.

Check-in requirements:

To check in, please ensure you have a valid ID and the credit card used for the reservation. The guest whose name is on the reservation must be present. If the guest does not have the original credit card used for the booking, the hotel reserves the right to refund the original payment and request a different card for payment.

Please note that the hotel may also perform a pre-authorization on your card.

For Domes Zeen Chania, a Luxury Collection Resort, Crete, the following payment terms apply:

• Flexible Rate: A deposit equal to the cost of two nights’ stay is required within 24 hours of booking. The remaining balance is payable upon arrival at the resort.
• Prepaid Rate: Full prepayment is required at the time of booking.

Please note: In accordance with Greek law (Law 3842/2010, Article 20, Paragraph 3), cash payments exceeding €500 are prohibited. All payments above this limit must be made via credit or debit card or bank transfer.

For Domes Zeen Chania, a Luxury Collection Resort, Crete, the following tax details apply:

• Tax Policy: Rates are in euros on a Bed & Breakfast basis, inclusive of VAT, City Tax, and service charges.
• Climate Resilience Tax: Rates do not include the Climate Resilience Tax (15€ per unit/per overnight from April to October and 4€ per unit / per overnight from November to March).

Please note: If government occupancy tax rates change, the prevailing tax rates at the time of the guest stay will be charged accordingly.

For Domes Zeen Chania, a Luxury Collection Resort, Crete, the cancellation policy is as follows:

• No cancellation fee is charged for cancellations made at least 14 days prior to the arrival date.
• 100% of the total reservation amount will be charged for cancellations made within 13 days of the arrival date.
• Early departures or no-shows will incur a charge of 100% for unused nights.
• Changes to names, dates, or duration within the cancellation period are considered cancellations and are subject to the same terms.

Yes, the nearest airport is Chania International Airport (CHQ), “Ioannis Daskalogiannis,” located 23.3 km from the resort.

Yes, airport transfers are available for an additional charge. Transfer prices to and from Ioannis Daskalogiannis Airport start at €40. For more information, please visit the following link: Exclusive Travel Services.

Free parking is available at Domes Zeen Chania, a Luxury Collection Resort, Crete.

Yes, Domes Zeen Chania, a Luxury Collection Resort, Crete welcomes children of all ages. Children’s amenities, such as baby cots, are available upon request.

Yes, the resort offers accessible facilities for guests with disabilities. For more information, please contact the resort directly at: [email protected].

Yes, Domes Zeen Chania, a Luxury Collection Resort, Crete offers vegetarian and gluten-free menu options. Diet menus can also be arranged for an additional charge, and kids’ menus are available.

The resort has two outdoor pools, but neither of them is heated.