Frequently Αsked Questions about Domes of Elounda

• Check-in: 15:00
• Check-out: 11:00

Early check-in and late check-out may be available upon request, subject to availability. Please contact the hotel for more information.

Check-in requirements:

To check in, please ensure you have a valid ID and the credit card used for the reservation. The guest whose name is on the reservation must be present. If the guest does not have the original credit card used for the booking, the hotel reserves the right to refund the original payment and request a different card for payment.

Please note that the hotel may also perform a pre-authorization on your card.

For Domes of Elounda, Autograph Collection, the following payment terms apply:

• Flexible Rate: A deposit equal to the cost of two nights’ stay is required within 24 hours of booking. The remaining balance is payable upon arrival at the resort.
• Prepaid Rate: Full prepayment is required at the time of booking.

Please note: In accordance with Greek law (Law 3842/2010, Article 20, Paragraph 3), cash payments exceeding €500 are prohibited. All payments above this limit must be made via credit or debit card or bank transfer.

For Domes of Elounda, Autograph Collection, the following tax details apply:

• Tax Policy: Rates are in euros on a Bed & Breakfast basis, inclusive of VAT, City Tax, and service charges.
• Climate Resilience Tax: Rates do not include the Climate Resilience Tax (15€ per unit/per overnight from April to October and 4€ per unit / per overnight from November to March).

Please note: If government occupancy tax rates change, the prevailing tax rates at the time of the guest stay will be charged accordingly.

For Domes of Elounda, Autograph Collection, the cancellation policy is as follows:

• No cancellation fee is charged for cancellations made at least 14 days prior to the arrival date.
• 100% of the total reservation amount will be charged for cancellations made within 13 days of the arrival date.
• Early departures or no-shows will incur a charge of 100% for unused nights.
• Changes to names, dates, or duration within the cancellation period are considered cancellations and are subject to the same terms.

Yes, the nearest airport is Heraklion International Airport (HER), “Nikos Kazantzakis”, located 71 km from the resort.

Yes, airport transfers are available for an additional charge. Transfer prices to and from Nikos Kazantzakis Airport start at €105. For more information, please visit the following link: VIP Transport Services.

Free parking is available at Domes of Elounda, Autograph Collection.

Yes, Domes of Elounda welcomes children of all ages. Children’s amenities, such as baby cots, are available upon request.

Domes of Elounda, Autograph Collection offers limited accessibility due to its hillside location. We provide an Accessible Domes Luxury Residence designed for wheelchair users, featuring flat surfaces, a walk-in shower, and no steps. Key facilities are accessible via elevator, and a club car service is available for easier movement around the resort. Please note, beach access involves some steps. We are dedicated to accommodating all guests and recommend contacting us directly to discuss specific needs.

For more information, please contact the resort directly at: [email protected].

Yes, Domes of Elounda, Autograph Collection offers vegetarian and gluten-free menu options. Diet menus can also be arranged for an additional charge, and kids’ menus are available.

The main family outdoor pools, as well as the private pools in Residences and Villas, are heated from April 26 to May 15, 2024, and from October 1 to November 2, 2024, with a maximum temperature of 26°C in accordance with health and safety regulations.

The indoor pool is heated throughout the resort’s operating season.